Incentive Consultancy worked with Canterbury and Christchurch University (CCCU) to carry out a review of the Estates and Property department’s operation across its diverse Christchurch , Tunbridge Wells, Broadstairs and Medway Campuses.
The Client lead, Andrew Ironside Pro Vice Chancellor of Resources was referred to Incentive Consultancy based upon proven ability to act as “Critical Friend” with a high level overall objective to be a non threatening catalyst for change. There was concern that a silo culture existed between the various services and that the department would struggle with the continued expansion of the University, from 11500 to circa 15000 students.
Taking our detailed hospitality and facility management, skills, experience and benchmarking knowledge, we reviewed cost and quality effectiveness of Estates, Hospitality and Campus Services with the following objectives in mind :
Produce a standardised ‘best practice model’ for facilities management delivery across the CCCU portfolio
Identify the most efficient and appropriate management and operational structure to run the facilities management operation
Cost efficiencies to be identified through a variety of means and the money released reinvested into the University
The outcome of the appointment led to a number of achievements including 20% increase in service quality, 5% cost efficiency gains, revised Target Operating Model, Departmental business plans aligned to CCCU strategy, Opportunity for “one team inhouse service delivery” and a Holistic approach to campuses events delivery