About
Having been disappointed for some time with their existing supplier of window cleaning services, this client sought a new partner who could offer the service and value expected of a long-term business relationship.
Solution
ARL undertook a comprehensive assessment of the client’s requirements, and were able to offer improvements in costs that were significant enough to allow an upgrade to the specification of cleans to be carried out.
The client was particularly impressed with our ability to offer a dedicated helpdesk facility which enables us to tackle any query or special request directly from branches. This allows the management at the client to concentrate on running their core business while we report on the progress of our work.
The benefit to ARL is that this system encourages additional work to be sought by branches which can be fulfilled by our Extra Works team of operatives as well as the regular cleaners.
Outcome
The partnership between ARL and Dreams goes from strength to strength. ARL have expanded this estate, enjoying the benefits of scale commensurate with our growth. Client satisfaction has been consistently high and we are confident of further progress.
